Shipping Policy & Terms and Conditions – BakeBliss

At BakeBliss, we aim to provide a smooth and reliable gifting experience. These terms explain how shipping, delivery, and order fulfillment are handled when customers place an order on our website.

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1. Product Availability & Substitution

We make every effort to deliver the exact product shown on our website. However, product availability may vary depending on the delivery location and vendor availability.

If the exact product is unavailable:

• A similar product of equal or higher value may be delivered.
• If a suitable replacement is not available, the order will be cancelled and a full refund will be issued to the original payment method.

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2. Order Acceptance

BakeBliss reserves the right to accept or decline any order placed on the website.

If we are unable to process or fulfill an order due to product availability, delivery limitations, or operational reasons, the customer will receive a full refund to the original payment method used during checkout.

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3. Delivery Attempts

Successful delivery depends on accurate information provided by the customer and the availability of the recipient.

BakeBliss will not be responsible for failed deliveries in the following cases:

• Incorrect or incomplete delivery address
• Incorrect contact number provided
• Recipient not available at the delivery location
• Recipient refusing to accept the order
• Restricted or inaccessible delivery location

In such situations, the delivery attempt will be considered completed.

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4. Shipping Coverage

BakeBliss provides delivery services across selected cities and serviceable locations in India through our partner vendors and logistics network.

Delivery availability may vary depending on the recipient’s location.

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5. Delivery Time & Schedule

Orders are delivered:

• On the selected delivery date
• Within the selected delivery time slot chosen during checkout

While we aim to deliver within the scheduled time, minor delays may occur due to traffic, weather, or logistical conditions.

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6. Delays Due to Unforeseen Circumstances

Delivery schedules may be affected in cases such as:

• Natural disasters
• Extreme weather conditions
• Government restrictions or curfews
• Transportation disruptions
• Other circumstances beyond our control

In such cases, BakeBliss will make reasonable efforts to reschedule the delivery or provide a suitable resolution.

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7. Customer Support & Issue Resolution

If customers face any issues related to shipping or delivery, they can contact our support team for assistance.

BakeBliss will review the concern and provide an update or resolution as soon as possible.

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8. Contact Us

For shipping or delivery-related queries, please contact:

support@bakebliss.in