Refund policy
Refund Policy – BakeBliss
At BakeBliss, we strive to provide a smooth gifting experience with every order. In the rare event that an issue occurs, our refund policy is designed to ensure a fair and transparent resolution for our customers.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
A. Order Cancellations
Refunds for cancelled orders will be processed according to our Cancellation Policy.
Depending on the time of cancellation, a full or partial refund may be issued to the original payment method used during checkout.
B. Product Issues
1. Damaged or Defective Items
If the delivered item (flowers, plants, or personalized mug) arrives damaged or defective, customers should contact our support team within 24 hours of delivery.
Customers may be asked to provide photo or video proof for verification.
After review, BakeBliss may offer:
âś” A replacement product, or
âś” A full refund to the original payment method.
2. Incorrect Product Delivered
If a customer receives an item different from what was ordered, the issue should be reported within 24 hours of delivery.
Once verified, we may arrange:
âś” A replacement of the correct product, or
âś” A full refund if replacement is not possible.
C. Delivery Issues
1. Non-Delivery (Company Error)
If an order cannot be delivered due to an internal operational issue from our side and rescheduling is not possible, the customer will be eligible for a full refund.
2. Delivery Delays
In rare cases where delivery cannot be completed within the expected service timeline due to operational issues, customers may request rescheduling or a refund, depending on the situation.
2. Refund Processing & Timelines
Refund to Original Payment Method
Approved refunds are processed within 5–7 business days.
The amount will be credited back to the same payment method used during checkout.
3. Non-Refundable Situations
Refunds may not be applicable under the following situations:
• Incorrect delivery address or contact details provided by the customer
• Recipient unavailable at the delivery location
• Refusal by the recipient to accept the order
• Failed delivery due to incorrect instructions provided during checkout
• Orders that have already been successfully delivered
4. Exceptional Circumstances
In rare cases such as natural disasters, government restrictions, logistics disruptions, or other unavoidable operational issues, refunds or rescheduling may be handled on a case-by-case basis.
5. Contact for Refund Assistance
For any refund-related queries or support requests, customers may contact our support team:
đź“© support@bakebliss.in